Faq

Q
Check-in and Check-out terms?

*Check-in:*

* As soon as the apartment is ready we will let you know that you can enter for free.
It is between 10:00 and 17:00 depending on the order in which your apartment is cleaned.
* From 17:00 is guaranteed check-in
* From 13:00 is guaranteed with a surcharge of 30€

*Check out:*

* Until 10:00 it is a non-charged checkout
* Until 13:00 with a surcharge of 30€

*Other notes:*

* Eg. in case of a surcharge of 30€ for check-in from 13:00, the guest can certainly enter at 13:00. In case the guest did not pay extra, he may be able to enter free of charge at 13:00, depending on when the cleaners clean the apartment.

* All apartments are self-check-in, which means that guests enter and exit by themselves using a code

* We are not always able to provide early check-in and late check-out. Especially when the guest requests this service on the day of arrival or departure.

* The reason why we guarantee check-in only after 17:00 is because in our apartments, after each cleaning, another person comes to check the cleanliness.

Q
What are the rules for canceling a reservation?

Reservations can be canceled free of charge only if the dates are filled with other reservations, otherwise the full price will be charged.

Q
Can I receive visitors in the apartment?
  • Only registered guests can use the apartment. If a third person stays in the apartment, the reservation will be canceled without refund
  • If you have visitors, you must inform the host.
Q
Is it possible to smoke in the apartment?

Smoking is prohibited in the apartment. However, you can smoke on the balcony (if there is one).

Q
Are pets allowed?

Pets are not allowed.

Q
A time of domestic order and peace?

Home peace time is from 10 pm to 8 am. It is not allowed to make noise or organize gatherings.

Q
Do I have to attach personal documents of all guests?

Before check in guest needs to scan ID for all guests because we need to declare your stay to the tourist office.

Q
How to get in and out of the apartment?

We can send you detailed pictorial instructions on how to enter the apartment on your own when the cleaner finishes cleaning and sets you a new password. When leaving the apartment, the keys must be returned to where you found them by 10:00!

Q
What is a security deposit and how is it returned?

A security deposit is a deposit in case of damage or violation of house rules. In the event that everything is in order with the apartment after your stay, the deposit will automatically be returned to the account from which you paid it after checking the cleaner and her cleaning